POLICY.

SIZE POLICY
SMALL 0-20 LBS                  MEDIUM 21-40 LBS
LARGE 41-60 LBS                EXTRA LARGE 61 LBS+

BOOKING POLICIES
The Bark Shoppe requires an appointment scheduled 24 hours in advance for all services.

WALK-INS
If we are able to accommodate, walk-ins are welcomed daily until 2 PM for grooming services. There is a same day fee applied to all services. 

PLEASE NOTE:
The Bark Shoppe requires that all pet parents are reachable by phone during the time of their service so any questions or necessary changes can be communicated. If a change in service needs to be made, The Bark Shoppe will wait no more than 15 minutes to receive a return call from the client before making the decision about what service changes will be implemented or avoided (at cost of the client). 
 

PICK UP TIMES
The Bark Shoppe will contact the owner approximately 15 minutes prior to established pick up time, and the owner has an additional 30 minutes from the initial 15 minute call to pick up pets. Uncollected pets will be charged a sitting fee (Daycare) of $10 per 30 min after the pet has not been picked up. All pets not collected by 6pm will be charged an automatic boarding fee of $55 and must be picked up the next business day before 12pm as a full daycare fee will be applied.

CANCELLATION POLICY
Cancellations must be made 24 hours in advance for a full refund. We do not accept same day rescheduling. Rescheduling an appointment on the same day will be deemed a cancellation and you will receive a 50% refund. We do not accept same day cancellations, all appointments not canceled 24 hours in advance will receive a 50% refund. The Bark Shoppe has a 15 minute grace period for all scheduled appointments a $15 late fee will be applied to your service after 15 minutes. **Additional fees apply for specialty breeds. All prices are subject to change and sales tax.**

VACCINATION POLICY 
All vaccinations MUST be up to date. We do not make any exceptions, this is for the safety of your pet and our staff. (It is also the law). We do not allow animals to come within 72 hours from the time they are vaccinated for services.

Vaccinations apply to all services at The Bark Shoppe Grooming, Boarding & Daycare. Please have the vaccination record with you on the first visit so we can record the information in your pet’s record.

Dogs : Rabies, Da2pp or DH2PP and Bordetella

Cats : Rabies and FVRCP

 

AGGRESSIVE DOGS
Safety comes first for everyone during the grooming process for both our groomers and your pet. Please inform us prior to grooming if your pet has bitten someone or has past aggression issues. We are able to handle difficult pets, but only if we are aware and prepared. We will set up a schedule and work with them and their behavior to the best of our ability but we will not push any animals. If a dog is so traumatized or stressed about the grooming process, we will stop the service and recommend you speak with your veterinarian about medication to help calm your pet so he can be groomed safely. You will only be charged for the amount of work accomplished to that point.

SENIOR DOGS 
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. As they have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. We reserve the right to stop the grooming process at any time if we feel it is in the best interest of the dog. We will use extra care and patience for older pet(s)s; however, we will not be held responsible for any reaction due to the mental or physical stress of grooming the geriatric pet(s).

MATTED DOGS 
Removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin allowing mold, fungus, or bacteria to grow, revealing skin irritations that exist prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of hair to re-grow. Shaved pets are also prone to sunburn should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes.

It is our policy to de-mat a dog's coat only once in order to make the pet comfortable and to start re-building the coat. De-matting can be painful for your dog and is unpleasant for both dog and groomer alike. After the de-matting process you should be able to maintain the dog’s coat between grooming appointments. The Bark Shoppe reserves the right to refuse grooming if your dog becomes heavily matted again after the initial de-matting. De-matting carries an additional charge that might not be found until the beginning of grooming, but we will notify the owner of the need to dematte and the charge immediately before commencing the service. Those pets with such heavy matting will have to then be shaved. We will not attempt to save the coat after this initial de-matting. 

SITTING FEE
Payments will be made per price list or quote established by Bark Shoppe team member , owners must collect pet(s) at the time stated by Bark Shoppe team member. The Bark Shoppe will contact the owner approximately 15 minutes prior to established pick up time, owner have an additional 30 minutes from initial 15 minute call to pick up pets. Uncollected pets will be charged a sitting fee (Daycare) of $10 per 30 min after the pet has not been picked up. All pets not collected by 6pm will be charged an automatic boarding fee of $55 and must be picked up the next business day before 12pm as a full daycare fee will be applied.